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title: "Terms of Service for Minds | Minds"
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Minds

August 25, 2026·Minds Team # **Terms of Service for Minds** Last Updated: August 25, 2026**Last Updated: August 25, 2026** These Terms of Service ("Terms") are intended primarily for business and professional use. By creating an account, signing an order form, or using the services, the person or entity obtaining the services (the "Customer") agrees to these Terms. A natural person authorized to use the services for a Customer is a "User." If a User accepts these Terms for an organization, the User confirms that they have authority to bind that organization. If the Customer does not agree, the services must not be used. An order form or other written agreement signed by both parties takes precedence over these Terms for the same subject matter. The Data Processing Agreement ("DPA") takes precedence for the processing of personal data on the Customer's behalf. ## 1. Who We Are We are **Art of X UG (haftungsbeschränkt)**, Köpenicker Straße 145, 10997 Berlin, Germany.**Contracting entity.** If your billing address is in the United States, your contract for the services is with **Minds AI Labs, Inc.**, 1111B S Governors Ave #54653, Dover, DE 19904, USA, a Delaware corporation (EIN 32-0853941). In all other cases your contract is with Art of X UG (haftungsbeschränkt). References to "we", "us", and "Minds" mean whichever of those entities is your contracting entity. Minds AI Labs, Inc. is a wholly owned subsidiary of Art of X UG and provides the services under licence from it. ## 2. The Services We provide tools for creativity and AI-assisted workflows. **All content generated by Minds and AI assistants on our platform is produced by artificial intelligence. Minds are not real people, and their outputs do not represent genuine communications from any natural person.** Core features include: - **User Accounts**: For managing personal data, preferences, and content. - **Studies**: Saved research workspaces where users can organize questions, stimuli, responses, and results, and work with AI assistants. - **Minds**: A gallery of AI creative companions with unique personalities and skills, including system, premium, and community-shared Minds. All Mind interactions are AI-generated. - **My Minds**: Tools for users to create, train, and share their own personal AI models. - **Teams and Organizations**: Team accounts, shared Minds/Studies, roles/seats, and team billing. - **Audiences & Audience Grounding**: Tools to assemble multiple Minds into reusable synthetic Audiences and panels, optionally grounded in publicly available statistical and demographic distribution data (see Section 4, "Audience Grounding"). - **Content Uploads and Source Collection**: The ability to upload or submit voice, text, images, files, URLs, public web sources, and social/video sources for use in Studies and AI workflows. - **Voice, Video, Messaging, and Phone Features**: Optional voice mode, live audio/video/avatar conversations, SMS, WhatsApp, phone number, and voice-call features where enabled. - **Integrations**: Optional integrations such as Google Calendar, mobile push notifications, in-app purchases, and third-party authentication. - **API, MCP, Browser Extension, and Widgets**: Programmatic access, MCP tools, widgets, and browser-extension features for connecting Minds to approved external clients and workflows. - **Sharing**: Features to share Minds, outputs, and content with others. A more detailed description of the services is available in our [user guide](https://getminds.ai/guide/overview). The services may change or be discontinued at any time. ### Accessibility We aim to make consumer-facing website, checkout, account, and support flows accessible in line with applicable accessibility requirements. Accessibility barriers can be reported to [accessibility@getminds.ai](https://getminds.ai/mailto:accessibility@getminds.ai) or [hello@getminds.ai](https://getminds.ai/mailto:hello@getminds.ai). Please include the affected page or feature, device/browser, assistive technology if any, and a short description of the issue. ## 3. Eligibility & Accounts - Users must be at least 18 years old. - The Customer is responsible for its account, its Users, and keeping credentials confidential. - We may suspend or terminate accounts for violations of these Terms or applicable law. The services are designed primarily for entrepreneurs, companies, public bodies, and other customers acting in a commercial or independent professional capacity ("Business Customers," including an _Unternehmer_ within the meaning of Section 14 of the German Civil Code). An **Individual plan describes a one-User subscription; it does not determine whether the Customer is a consumer or a Business Customer.** If a natural person obtains the services mainly for purposes outside their trade, business, or profession, that person is a consumer (including a _Verbraucher_ within the meaning of Section 13 of the German Civil Code). The consumer provisions in these Terms and all mandatory consumer rights apply to that Customer. Nothing in these Terms removes or restricts a mandatory consumer right. ## 4. Acceptable Use The user will not: (a) violate law or third-party rights; (b) upload illegal, harmful, or infringing content; (c) attempt to gain unauthorized access or disrupt the services; (d) reverse engineer or misuse the services or APIs; (e) spam or abuse sharing features. When using automated collection features (including auto setup for Minds), the user confirms they have all necessary rights and permissions to collect, process, and reuse information about each submitted person or entity. The user must only submit: (i) information they have the right to use; (ii) links or content that are publicly available or otherwise authorized for such use; and (iii) must not submit unlawful, sensitive (e.g., health, political views), or data about minors. Art of X UG only provides tooling that processes publicly available information; the user remains solely responsible and liable for the data they choose to collect, store, or process through the services. ### Voice Synthesis and Cloning Restrictions The user must not upload or use voice recordings, audio samples, video links (including YouTube videos), phone-call audio, or other audio/video source material to create synthetic voices of individuals without their explicit, documented consent. Creating voice clones for impersonation, fraud, deception, or any non-consensual purpose is strictly prohibited. The user represents and warrants that they have obtained all necessary rights and consents from any individual whose voice, likeness, or recording is used to train a Mind or generate synthetic speech. Violations may result in immediate account termination and may be reported to relevant authorities. ### AI-Generated Image Restrictions The user must not use image generation features to create: (a) images depicting real, identifiable individuals without their explicit consent; (b) images depicting minors in any context; (c) non-consensual intimate or sexual imagery; (d) content that infringes trademarks, copyrights, or other intellectual property rights; (e) images intended to deceive, defraud, or spread misinformation (including deepfakes); (f) violent, hateful, or illegal content. The user is solely responsible for ensuring compliance with all applicable laws regarding AI-generated imagery. ### High-Impact Decisions and Human Oversight Unless expressly authorized in a written enterprise agreement and supported by all legally required safeguards, the Customer must not use an output as the sole or determinative basis for a decision that produces legal or similarly significant effects for a natural person. This includes decisions concerning employment, worker management, education, credit, insurance, housing, healthcare, legal services, public benefits, law enforcement, migration, or biometric categorization. Any required human reviewer must have appropriate competence, authority, information, and a genuine ability to change the decision. The Customer remains responsible for notices, explanations, appeal or review mechanisms, impact assessments, and sector-specific compliance applicable to its use. ### Audience Grounding and Public Distribution Data When creating an Audience or using Audience-level features (such as Audience Grounding, Audience covers, panels, or synthetic-audience tools), the platform may incorporate publicly available statistical, demographic, and market-research distribution data — for example, census-style population aggregates, labour-market statistics, industry benchmarks, or results retrieved from public web sources — to ground synthetic Audiences in plausible real-world distributions. The user acknowledges and agrees that: (a) Distribution data is processed in **aggregate, statistical form** and is not used to identify, profile, target, or simulate any specific identifiable natural person. (b) Where the user supplies inputs to drive Audience Grounding (including links, search queries, demographic targets, seed personas, or biographical details), the user warrants they have all rights necessary to submit those inputs under applicable data-protection, image, intellectual-property, and other laws, and that the inputs do not concern minors or special categories of personal data (Art. 9 GDPR) without a valid legal basis and documented consent. (c) Audience-grounded outputs are AI-generated synthetic content within the meaning of Art. 50(4) of the EU AI Act and must not be represented as the views, statements, decisions, or actions of any real, identifiable individual or organisation. (d) Art of X UG provides only the tooling that processes publicly available aggregate information; the user remains solely responsible and liable for the inputs they choose to submit, for compliance with applicable law in their jurisdiction, and for any downstream use of Audience-grounded outputs. For details on the categories of distribution data ingested, the legal bases relied upon, and retention periods, see Section 4 of our Privacy Notice. ### Content Moderation, Notices, and Redress Where the services host, store, display, or share User Content, we may review, restrict, remove, disable access to, or demote content, Minds, Studies, Audiences, accounts, API clients, or integrations that we reasonably believe are illegal, infringe rights, violate these Terms, threaten service security, or create abuse risk. Users and third parties can report suspected illegal or infringing content to [legal@getminds.ai](https://getminds.ai/mailto:legal@getminds.ai) or [hello@getminds.ai](https://getminds.ai/mailto:hello@getminds.ai). A notice should include the relevant URL or content identifier, a clear explanation of the issue and legal basis, supporting information, contact details, and a good-faith statement that the notice is accurate. Where required by applicable law, including the EU Digital Services Act for covered features, we will process notices, provide reasons for moderation decisions, and offer a way to contest decisions. Appeals or objections can be sent to [legal@getminds.ai](https://getminds.ai/mailto:legal@getminds.ai) within six months after the decision notice, unless a different period is stated in the notice. We may use automated systems to assist moderation, but contested decisions are eligible for human review where required by law. ## 5. User Content and License - The user retains ownership of content uploaded or created ("User Content"). - The Customer grants us a worldwide, non-exclusive, royalty-free license to host, store, copy, format, transmit, and otherwise process User Content only as necessary to provide, secure, support, and administer the services, follow the Customer's instructions, and comply with law. We may sublicense these limited rights only to approved subprocessors performing those purposes for us. This license does not permit generalized or shared model training. - If content is shared publicly or with others, the user grants us the rights necessary to deliver that sharing. - The user represents that they have all rights to grant the foregoing and that their User Content does not infringe rights or violate law. The service-operation license ends when the relevant User Content is deleted, except for copies retained temporarily in protected backups or where retention is required by law. Sections 6 and 10 further limit how User Content may be used. ## 5A. Mutual Confidentiality Each party may receive non-public information from the other party in connection with the services ("Confidential Information"). Customer Confidential Information includes Customer Data, User Content, prompts, files, outputs, research and study materials, derived workspace artifacts, business information, and security information. Minds Confidential Information includes non-public product, technical, security, pricing, roadmap, and business information. Confidential Information does not include information that the recipient can document: (a) is or becomes public without breach; (b) was lawfully known without restriction before disclosure; (c) is received lawfully from a third party without confidentiality duty; (d) is independently developed without use of the other party's Confidential Information; or (e) is approved for release in writing. The recipient will use Confidential Information only to evaluate, provide, receive, secure, support, or administer the services and will protect it using at least reasonable care. Disclosure is permitted only to personnel, professional advisers, and approved service providers who need to know it and are bound by appropriate confidentiality duties. If disclosure is legally compelled, the recipient will, where lawful, give advance notice and disclose only what is required. On termination or written request, the recipient will return or delete Confidential Information where reasonably practicable, subject to legal retention, protected backup cycles, and the continuing rights needed to provide the service before termination. These duties continue for three years after disclosure; trade secrets, Personal Data, and information protected by mandatory law remain protected for as long as the law or their nature requires. The DPA controls Personal Data processed on the Customer's behalf, and an order form may specify different confidentiality terms. ## 6. AI Features and Model Training - We use approved third-party AI, voice, source-extraction, messaging, and infrastructure providers listed in our Privacy Notice and Subprocessors page to process prompts, generate outputs, create embeddings, transcribe or synthesize voice, generate images, extract user-submitted sources, route messages or calls, and operate integrations. They may process User Content only to provide the requested service to the Customer and may not use it to train or improve generalized or shared models. - **No generalized training on any plan.** Minds does not use, and does not permit its subprocessors to use, User Content, prompts, files, outputs, embeddings, or other Customer data to train, fine-tune, or improve a foundation model, generalized model, shared model, or generalized dataset. This commitment applies to **Individual, Team, and Enterprise/custom plans**, including free and trial accounts. - The only training or adaptation permitted is where a User deliberately invokes a feature whose stated purpose is to create or adapt a private, Customer-specific model, such as a private "My Mind" or an authorized private voice clone. That processing occurs only on the Customer's instruction, for the Customer's authorized workspace and service use. The resulting private model and its source data may not be used for another customer or to train or improve a generalized, shared, or third-party model. - Uploading content, creating embeddings or retrieval indexes, retrieving context, generating outputs, or using ordinary service features does not constitute consent to model training. Minds may use aggregated operational telemetry that contains no User Content and does not identify the Customer, its Users, clients, respondents, projects, or research results for security, reliability, capacity planning, and service administration. - Minds may change an underlying model or provider while maintaining the commitments in these Terms. A change that adds or replaces a Sub-processor, or materially changes Customer Data purposes, training use, retention, transfer location, or security safeguards, is governed by the DPA and the applicable notice rights. - Outputs are generated content; they may be inaccurate or inappropriate. The user is responsible for evaluating and using outputs. ### Ownership of AI-Generated Outputs As between Minds and the Customer, and to the extent applicable law recognizes rights in an AI-generated output, the Customer owns those rights. Minds assigns to the Customer any right, title, or interest in such output that Minds may acquire. Minds does not guarantee that an output is copyrightable, unique, exclusive, accurate, or non-infringing, and similar output may be generated for others. The Customer remains responsible for its use of outputs and for third-party material contained in its inputs. Minds remains responsible for its approved Sub-processors as stated in the DPA; provider terms do not reduce the Customer Data commitments in these Terms or the DPA. ## 6A. EU Artificial Intelligence Act Transparency This section addresses our transparency obligations and your obligations when you use or distribute AI-generated output under Regulation (EU) 2024/1689 (the "EU AI Act"). Article 50 transparency obligations apply from 2 August 2026. For generative AI systems placed on the market before that date, the obligations in Article 50(2) apply from 2 December 2026. ### 6A.1 AI System Disclosure Minds is an AI-powered platform. All Minds, AI assistants, panels, synthetic audiences, and automated content generators on the platform are artificial intelligence systems. No Mind is a real person, and no Mind output constitutes a genuine communication from the individual whose personality, voice, or communication style a Mind may simulate. We disclose this in the product interface and onboarding, and users must preserve that disclosure when sharing outputs. ### 6A.2 Labelling and Machine-Readable Marking of AI-Generated Content Minds labels AI-generated outputs in the product interface and stores generation metadata such as content type, timestamp, and model/provider where technically available. For systems placed on the market before 2 August 2026, we are implementing machine-readable marking and detection for in-scope text, image, audio, and video outputs during the transition to 2 December 2026, taking account of technical feasibility and the state of the art. Users must not remove, alter, or hide any AI labels, metadata, watermarks, or provenance information applied by the platform. ### 6A.3 Synthetic and Simulated Content (Deep Fakes) Certain Minds may simulate the communication style, voice, likeness, or behaviour of real or fictional persons, and Audience-grounded panels or synthetic audiences may generate aggregate-style outputs. These outputs are synthetic and must not be represented as the views, statements, decisions, or actions of any real individual, organisation, or population. If you publish or otherwise distribute such output outside Minds, you are responsible for clearly disclosing that it was artificially generated or manipulated and for preserving any platform-provided provenance information. ### 6A.4 B2B and Enterprise Use If you use the Services in a business or enterprise context, including Mind panels, Audience-grounded simulations, AI-generated surveys, API/MCP integrations, or synthetic-audience tools for research, analysis, or decision-making, you acknowledge that: (a) The outputs are AI-generated and do not represent the views or statements of real individuals. (b) You are responsible for your own compliance with the EU AI Act and any other applicable regulations, including human oversight, transparency notices to your own users or stakeholders, and any sector-specific obligations. (c) Minds does not warrant that AI-generated outputs are suitable for regulatory, legal, medical, financial, hiring, credit, insurance, or other high-impact decisions. You should independently verify outputs before relying on them for material decisions. ### 6A.5 Your Obligations By using the Services, you agree to: (a) Not remove, alter, or circumvent any AI-generated content labels, metadata, watermarks, or provenance information applied by the platform. (b) Maintain AI disclosure labels when sharing content with third parties. (c) Not represent AI-generated content as human-created content or as a genuine statement by the person, organisation, or group being simulated. (d) Comply with all applicable AI, data-protection, consumer-protection, intellectual-property, personality-rights, and platform rules that apply to your use and downstream distribution of outputs. Violation of these obligations may result in suspension or termination of your account in accordance with Section 15 of these Terms. ## 6B. Material AI Incidents A "Material AI Incident" means a credible event involving: (a) unauthorized disclosure or use of Customer Data across customer environments; (b) use of Customer Data contrary to Section 6's training restrictions; (c) a systemic failure of required AI-interaction disclosure, provenance, or synthetic-content marking; or (d) an unauthorized AI or integration action that creates a material security, legal, or operational impact. An isolated inaccurate or unsuitable output is not a Material AI Incident unless it indicates a systemic failure or another listed event. Minds will promptly investigate a reported Material AI Incident, take reasonable containment and remediation measures, and notify an affected Customer without undue delay when the incident materially affects its Customer Data or lawful use of the services. Information may be provided in stages and may be limited to protect security, privilege, other customers, and legally restricted information. The DPA controls any Personal Data breach. The Customer must promptly report credible suspected incidents, preserve available evidence, and reasonably cooperate with the investigation. Customer-specific response times or evidence rights apply only where stated in an order form. ## 7. Payment, Plans, and Billing (Stripe, App Stores, and RevenueCat) - We offer free and paid plans, including Individual, Team, and enterprise/custom plans. Plan limits may apply (e.g., Studies, Minds, API usage, integrations, seats, or usage credits). - Web subscriptions, invoices, and payment methods are billed or managed via Stripe. Mobile in-app purchases may be billed through the applicable app store (for example, Apple App Store) and managed by RevenueCat. The billing provider shown at checkout controls the payment flow and may apply its own terms. - By subscribing or purchasing through a paid channel, the user authorizes recurring charges until cancellation through the applicable billing portal, app-store subscription settings, or other flow shown at checkout. - Public Marketplace Audiences, partner-branded Audiences, verified Audiences, data-provider content, or similar add-ons may be offered as separately ordered paid add-ons, including per-seat, per-Audience, or custom charges. Unless stated otherwise at checkout or in an enterprise order form, such add-ons are not included in free allowances, trials, or base plan usage and may require a Team or enterprise plan. - Prices, taxes, usage limits, credits, and features may change. Users will be notified of material changes as required by law. - Cancellation takes effect at the end of the current billing period; no refunds for partial periods unless required by law. - Paid add-ons (including Marketplace Audience access) are charged at the time of purchase and access begins immediately upon your express consent. For EU consumers, this means your right of withdrawal expires once the add-on has been fully performed (see Section 18). - We may offer promotions or trials; additional terms may apply. ### Marketplace Audiences and Partner Add-Ons Public, verified, or partner-branded Marketplace Audiences may incorporate content, data, research classifications, segment descriptions, or other materials provided by creators, third-party partners, or data providers. A paid listing does not require a verified badge. A verified badge means that the listing is identified as partner-provided, curated, or validated for marketplace purposes; it does not mean that outputs are legal, financial, medical, regulatory, or other professional advice, nor that AI-generated outputs are guaranteed to be accurate for a specific decision. Unless expressly permitted in writing, the user may access paid or partner Marketplace Audiences only through the services during the applicable subscription or add-on term. The user must not copy, export, scrape, extract, reverse engineer, resell, sublicense, train competing models on, or use paid or partner Marketplace Audiences to recreate the creator's or partner's underlying data, methodology, classifications, or proprietary materials. Paid or partner Marketplace Audiences may be locked against editing, copying, or customization; bespoke versions may require a separate partner or enterprise agreement. We may restrict, suspend, replace, or discontinue access to a paid or partner Marketplace Audience or add-on if the relevant creator or partner agreement ends, required rights are no longer available, legal or security concerns arise, or the listing is withdrawn. Where required by law or by the applicable checkout terms, we will provide notice, a reasonable wind-down, refund, or substitute access. ### Selling in the Marketplace (Partners and Creators) If you list a paid Marketplace Audience or add-on as a creator or partner ("Partner"), the following additional terms apply. - **Connect onboarding.** Payouts are processed through Stripe Connect. To receive payouts you must create and complete onboarding for a connected Stripe account and accept the [Stripe Connected Account Agreement](https://stripe.com/connect-account/legal). We may withhold a listing's availability or any payout until your connected account is verified and payouts are enabled. - **Merchant of record; revenue share.** Buyers purchase from us, and we act as the merchant of record for marketplace transactions. For each paid purchase you receive your agreed share of the amount collected and we retain the remainder as a platform fee; the applicable split is shown in your partner settings or an order form. Payouts are made per buyer on the schedule set by us and Stripe, and only for amounts actually collected and not refunded, reversed, or disputed. - **Refunds, chargebacks, and claw-backs.** Because we are the merchant of record, we are responsible to buyers for refunds and chargebacks. Where a purchase you were paid on is later refunded, charged back, or otherwise reversed, your corresponding share is reversed and may be deducted from your connected-account balance or offset against future payouts. You remain responsible for your share of such reversals. - **Your content and rights.** You represent and warrant that you own or have all rights necessary to offer, monetize, and grant access to the Audience, its members, data, classifications, and any partner branding, and that your listing does not infringe, misappropriate, or violate any third party's rights or applicable law. You grant us the rights necessary to host, display, market, and deliver your listing to buyers through the services. You will indemnify us for claims arising from your listing or its content as set out in Section 14. - **Taxes.** You are solely responsible for determining, collecting where applicable, reporting, and remitting any taxes due on your payouts. Amounts paid to you are exclusive of any taxes you may owe. - **Suspension and withdrawal.** We may review, decline, delist, suspend, or withhold payouts for a listing that violates these Terms, our policies, or applicable law, that is subject to a rights, fraud, or chargeback concern, or where required by Stripe or by law. ## 8. Intellectual Property; Feedback - We and our licensors own all rights in the services, software, documentation, and models (excluding User Content). - By providing feedback, the user grants us a perpetual, irrevocable, royalty-free license to use said feedback to improve the services. ## 9. Privacy and Security - We use Supabase and other providers for authentication and storage. We implement reasonable technical and organizational measures to protect data. No system is 100% secure. - The processing of personal data is described in our Privacy Notice. Our services also use cookies as further detailed in our Privacy Notice. By using the services, the user acknowledges and understands such processing as described in our Privacy Notice. ## 10. Data Retention, Deletion, and Model Unlearning - A user may request deletion of their account and associated User Content. The data will be deleted from active systems and backups in accordance with our retention schedules and legal obligations. - Because User Content is not used for generalized or shared model training, deletion does not require "unlearning" from such models. Where a User requested a private Customer-specific model or voice clone, we will delete or disable that private model and its retained source data in accordance with the applicable deletion and backup schedule, subject to legal retention duties. ## 11. Third-Party Services Approved Sub-processors that Minds engages to provide the services are governed by the DPA and our Subprocessor page. User-selected external clients connected through API/MCP, widgets, browser-extension features, or optional third-party accounts are independent services unless Minds engages them on the Customer's behalf. Their own terms and privacy notices apply to their independent processing. Minds is not responsible for an independent service outside its reasonable control, but this does not remove responsibility that applicable law or the DPA assigns to Minds for an approved Sub-processor. ## 12. Beta, Experimental, and Availability Disclaimer Experimental or beta features may be identified as such and may be less reliable than generally available features. To the extent permitted by law, we do not warrant that AI-generated outputs are accurate or fit for a particular decision. This section does not exclude an express warranty in an order form, the agreed service obligations, or any statutory warranty or liability that cannot lawfully be excluded. ## 13. Limitation of Liability 13.1 Nothing in these Terms excludes or limits liability for: (a) intent or gross negligence; (b) negligent injury to life, body, or health; (c) an expressly assumed guarantee or fraudulently concealed defect; (d) liability under the German Product Liability Act; (e) claims of data subjects under Article 82 GDPR; or (f) any other liability that cannot lawfully be excluded or limited. 13.2 For simple negligence, we are liable only for breach of a material contractual obligation whose performance is essential to the contract and on which the Customer may normally rely. In that case, liability is limited to the damage that was foreseeable and typical for this type of contract when the contract was concluded. 13.3 For Business Customers, our aggregate liability under Section 13.2 in each contract year is further limited to the greater of: (a) the fees paid or payable for the services during the 12 months before the event giving rise to the claim; or (b) **€10,000**. For a breach of contractual confidentiality, data-protection, or information-security obligations, that aggregate cap is instead the greater of: (i) twice those 12-month fees; or (ii) **€25,000**. The higher cap applies instead of, and is not added to, the general cap for the same loss. Fees denominated in another currency are converted to euros using the European Central Bank reference rate published for the date of the event giving rise to the claim, or the most recent prior published rate. An order form may set different caps. These monetary caps do not apply to Section 13.1. 13.4 The monetary caps in Section 13.3 do not apply to consumers. Consumer liability is governed by Sections 13.1 and 13.2 and mandatory law. ## 14. Indemnity This Section 14 applies only to Business Customers. The Customer will indemnify us against a third-party claim to the extent caused by: (a) User Content that unlawfully infringes that third party's rights; (b) the Customer's unlawful use of the services; or (c) the Customer's intentional or negligent material breach of these Terms. We must promptly notify the Customer, allow the Customer to control the defense and settlement, provide reasonable cooperation at the Customer's cost, and take reasonable steps to mitigate loss. The Customer has no indemnity obligation to the extent the claim was caused by Minds, our modification of User Content, or use outside the Customer's documented instructions. Consumers are responsible only under applicable statutory law. ## 15. Suspension and Termination We may suspend access where reasonably necessary to address a material breach, security or service risk, fraud, or legal requirement. Where reasonably possible, we will give prior notice and an opportunity to cure. We may terminate for a material breach that is not cured within 14 days after notice, or immediately where the breach cannot be cured, continued service would create a material security or legal risk, or law requires immediate action. A Customer may stop using the services and may terminate as stated in its plan or order form. Mandatory consumer termination rights remain unaffected. ## 16. Changes to the Services or Terms We may update the services and these Terms for a valid reason, including a change in law, security requirement, provider dependency, or service functionality. We will provide at least 30 days' notice of a material adverse change where reasonably possible. Changes to a paid subscription normally take effect at renewal. If a material adverse change must take effect during a paid term and is not required by law or necessary to address an urgent security risk, the Customer may terminate the affected service before the change takes effect and receive a pro-rata refund of prepaid fees for the unused period. Continued use alone does not constitute acceptance where applicable law requires express consent. These Terms may be made available in multiple languages. The language version presented during checkout, account creation, or an enterprise order form controls that transaction. If no controlling language is specified, the English version is the operational reference for interpretation. Mandatory consumer-protection rights and mandatory local-language requirements remain unaffected. ## 17. Export and Sanctions The user represents they are not prohibited from using the services under applicable export control and sanctions laws and will not use the services in restricted jurisdictions. ## 18. Right of Withdrawal (EU Consumers) EU consumers have the statutory right to withdraw from contracts within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion.**Withdrawal Instructions:** To exercise your right of withdrawal, you must inform us (Art of X UG (haftungsbeschränkt), Köpenicker Straße 145, 10997 Berlin, Germany, Email: [hello@getminds.ai](https://getminds.ai/mailto:hello@getminds.ai)) of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.**Effects of Withdrawal:** If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.**Early Performance:** If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.**Expiry of Right of Withdrawal:** The right of withdrawal expires in the case of a contract for the provision of services if we have fully performed the service and only began performance after you gave your express consent and at the same time confirmed your knowledge that you will lose your right of withdrawal upon complete performance of the contract by us. ## 19. Governing Law and Venue These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For Business Customers, the exclusive venue is Berlin, Germany, to the extent legally permissible. For consumers: Mandatory legal provisions of the country in which the consumer has their habitual residence remain unaffected. Where your contracting entity is Minds AI Labs, Inc., these Terms are instead governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules and the CISG, and the state and federal courts sitting in Delaware have exclusive jurisdiction. Mandatory consumer protections available under the law of the user’s country of residence remain unaffected. ## 20. Dispute Resolution The European Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available for submitting consumer complaints. We are not obligated and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board. We prefer to resolve concerns directly; contact us at [hello@getminds.ai](https://getminds.ai/mailto:hello@getminds.ai). ## 21. Severability If individual provisions of these Terms are or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. ## 22. Contact Questions: **[hello@getminds.ai](https://getminds.ai/mailto:hello@getminds.ai)**## **Continue your procurement review** Use the buyer-facing checklist and evidence pages alongside these legal terms. [Minds](https://getminds.ai/)© 2026 Minds. Your target audience. AI-driven and grounded in transparent evidence. Build within minutes. 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